Midnight
After Wine
Still White
Violet Hour
Warm Ground
Everygreen
Soft Noise
Blush MemoryFAQ
At Mesrara, we understand that shopping for luxury women’s fashion online can raise questions about sizing, shipping, payment methods, customs, returns, and product care, so we have compiled this comprehensive FAQ to provide our customers with clear, detailed answers and guidance to ensure a smooth, confident, and enjoyable shopping experience whether you are ordering locally within the UAE or internationally.
1. Orders & Products
Simply browse our collections on www.mesrara.com , select the products you wish to purchase, choose your size, add them to your cart, and complete the checkout process by providing your shipping and payment information. Please double-check your order details before confirming, as we prepare all orders carefully for processing.
Orders can only be modified or canceled before they are processed. Once your order has been confirmed and prepared for shipping, changes are no longer possible. Please contact our customer support immediately if you need assistance, and we will do our best to help.
We strive to represent our products as accurately as possible in terms of color, size, and design, but please note that screen displays may vary, and minor differences may occur.
2. Shipping & Delivery
We work exclusively with Quiqup Delivery LLC for national deliveries within the UAE, and with DHL Express for international shipments. This ensures reliability, tracking, and timely updates for all orders.
Orders within the UAE are typically delivered within 1-3 business days. International deliveries vary between 5-15 business days, depending on customs clearance, local carrier handling, and other factors beyond our control.
Yes! Both Quiqup and DHL provide tracking information. Once your order is dispatched, you will receive an email with the tracking details so you can monitor the progress of your delivery.
For international orders, all customs duties, import taxes, VAT, clearance fees, and local governmental charges are the responsibility of the customer. We recommend checking your country’s import policies before placing an order.
3. Payments
We accept payments via Stripe for both UAE and international orders. Additionally, we offer Cash on Delivery (COD) exclusively within the UAE via Quiqup Delivery.
Absolutely. All online transactions are processed securely through Stripe, which uses industry-standard encryption to protect your data.
4. Exchanges & Returns
Mesrara operates an Exchange-Only Policy. Refunds are not offered for non-defective items. Exchanges are accepted if items are unworn, unused, unwashed, with original tags and packaging intact, and submitted within the allowed timeframe.
Customers are responsible for shipping costs related to exchanges. Each exchange is subject to inspection and approval by our quality control team.
efusing delivery will void any exchange rights, and shipping or customs fees will not be refunded.
5. Product Care & Sizing
Each product comes with care instructions to maintain fabric quality and color. For delicate items, we recommend hand washing or using gentle cycles, avoiding bleach, and storing products properly.
Please refer to our size guide on the product page. If you are unsure, consider checking measurements against similar clothing you already own. For additional guidance, our customer support team can provide recommendations.
6. International Orders
We ship to most countries globally via DHL Express. However, availability may vary depending on customs regulations, local laws, and logistical constraints. Mesrara reserves the right to refuse shipping to certain destinations.
Yes, tracking information from DHL allows you to monitor your order’s progress, including customs clearance updates. We advise international customers to be aware of their country’s import policies for luxury items.
7. Customer Support
You can reach us via email at contact@mesrara.com or by phone at +971 54 404 1428. Our support team is available Sunday to Thursday, 9:00 AM – 6:00 PM UAE time.
Please include your full name, order number, delivery address, and a detailed description of your issue. For exchanges or damaged items, include photos of the product and the shipping label for faster assistance.