Privacy Policy

Please read all these terms and conditions.

Mesrara (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website mesrara.com, purchase our products, or otherwise interact with us.
By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following information about you:

1.1 Personal Information You Provide:

Name, email address, phone number, billing/shipping address.
Payment information (processed securely via our payment gateway; we do not store your full payment card details).
Account login details if you create an account on our website.

1.2 Information Collected Automatically:

IP address, browser type, device type, operating system.
Pages visited, time spent on pages, clicks, and navigation patterns.
Cookies and similar technologies (see Section 5).

1.3 Information from Third Parties:

If you connect through social media platforms, we may receive certain profile information with your consent.
Analytics services (e.g., Google Analytics) may provide anonymized usage statistics.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, including shipping and payment.
To communicate with you regarding your orders, account, or inquiries.
To provide customer service and support.
To send marketing communications, where you have consented.
To improve our website, products, and services.
To comply with legal obligations and prevent fraud or unauthorized transactions.

We will not use your personal information for purposes other than those listed above without your consent.

3. Legal Basis for Processing (Applicable to EU/EEA Customers)

Where applicable, we process your personal data under the following legal bases:

Contractual necessity: Processing is required to perform our contract with you (e.g., fulfilling your orders).
Consent: Where you have agreed to receive marketing communications.
Legitimate interests: To improve our services, prevent fraud, or ensure website security.
Legal obligations: Where required by law.

4. Sharing Your Information

We may share your personal data with:

Service providers (e.g., payment processors, shipping companies, IT service providers).
Legal authorities when required by law or to protect our rights.
Business transfers in case of a merger, acquisition, or sale of assets.

We require all third parties to handle your personal information securely and only for the purposes for which it was shared.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These may include:

Essential cookies: Required for website functionality.
Performance cookies: Help us analyze site usage.
Marketing cookies: Used for personalized advertising (with your consent).

You can manage or disable cookies through your browser settings, but some features of the site may not function correctly without them.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access and obtain a copy of your data.
Correct any inaccurate or incomplete data.
Request deletion of your data.
Object to the processing of your data for marketing purposes.
Request restriction of processing.
Data portability (receive your data in a structured, commonly used format).

To exercise these rights, contact us at contact@mesrara.com. We will respond in accordance with applicable laws.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

As a global business, we may transfer your personal information to countries outside your country of residence, including the UAE, for processing and storage. We ensure such transfers are compliant with applicable data protection laws and take appropriate safeguards to protect your personal information.

10. Children’s Privacy

Our website and services are not directed to individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware of such data being collected, we will delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Please check back periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, you can contact us at:

Mesrara
Email: contact@mesrara.com
Website: www.mesrara.com